This article is shared by Guangzhou Qingfeng Electric Toy Crane Machine Co., Ltd.

1.       Claim

If the quality of the goods, quantity and packing are not in conformity with the stipulations in the contract, a claim is lodged. Claims for late delivery can also be made. If the buyer does not open the relative L/C on time, the seller may lodge a claim for it.

Any claim by the buyers regarding the goods shipped shall be filed usually within 30 days after the arrival of the goods at the port of destination specified in the relative Bill of Lading and supported by a survey report issued by a surveyor approved by the sellers. If the goods have already been processed, the buyers shall thereupon lose the right to claim.

Claims could be settled through amicable discussion by both parties. In most cases, a compromise will settle the claim.

2. Arbitration

Trade disputes arising in connection with the Sales Confirmation or its execution can usually be settled through friendly negotiation. In case no settlement can be reached between the two parties, the case under dispute can be submitted for arbitration award is accepted as final and binding upon both parties. The arbitration fees shall be borne by the losing party.

It's appreciated you will share the information above with us--Guangzhou Qingfeng Electric Toy Crane Machine Co., Ltd.