Client Concerns-Guangzhou Qingfeng Electronics Co., Ltd

1.Price & Discount

All the members of our official website can enjoy services as follow,
Enjoy benefit of perfect combos for different season, anniversary celebration, new year, Canton fair etc.

2.Product quality

QC of raw material----test the raw material----assemble----mold---test----run----simulate operate----test----run----QC----pack----deliver
Productive process:
1. We test running condition according to the function of machine own professionally and adjust it to ensure the fault to be the minimum.
2. We run the machine continuously in 5 to 24 hours according to different machine to mature the accessories and ensure it works normally.
3. Based on the different voltage in different country we adjust the configuration of machine to fit it. For example some countries like Nigeria interrupts frequently we in-build voltage stabilizer to machine to adapt to such condition and avoid damage.

3.Minimum Order Quantity

For the fist cooperation, customer can decide quantity of a trial order to test market.

4.Delivery date

Normally, the delivery date is 8 days to 15 days. But it depends on the customers’ order item and quantity.

5.Game content

Different machine has different game. We will provide game list and video to customer for reference.
We will confirm voltage and plug with customer and manufacture machine as the customer’s request to make product will be up to the standard.

6.Will the voltage and plug of your product come with my standard?

All of our product are designed and customized as required including color, print, pattern and logo.

7.Can your company custom make product as I require and put my logo on?

Part of our products have got CE certificate, Fumigation certificate, C/O can be provided also.

8.Different coins from different countries can be acceptable to coin selector? How about cash?

Our company has different kinds of coin from more than 20 different countries and 20 kinds of token with different size and pattern. We will set function of coin selector to accept suitable coin to be up to standard in different country. Most coin selectors can accept different kinds of coin from many countries.

9.Fumigation certificate

All the raw wood will be fumigated but plywood doesn’t need.

10.Can your company send engineer abroad to solve technical problems?

Our company dispatched engineer to Nigeria to repair machines but lots of cost needs. So the common technical problem will be solved by our team member through detailed technical analysis firstly.

11.What can we do if we don’t know how to assemble machine?

Our company will provide the assemble drawing of machine with detailed illustration and assemble explanation. Also it’s easy for customer to assemble machine with the special mark on machine.

12.Term of payment

1. By PayPal online.
2. By T/T.
3. By Western Union.

13.Can your company provide invitation letter?

Our company can issue invitation information and entrust the professional agent to make invitation letter for customer.

14.Which kind of machine is available for outdoor environment?

Game machine is electric product so indoor environment is more acceptable to them. But part of machine like toy crane machine, kiddy ride machine and some other facilities for Children can be put outdoor.

15.How long the lifetime will be?

Generally it’s about 3 years in the normal condition.

16.Can your company provide translator or interpreter for customer?

Our company will provide English interpreter for free. As for the rare languages we will help customer to seek translate company with the best services and cheapest price.

17.Can your company help me to reserve a hotel and pick up customer at airport?

1. Our company can arrange special car to pick up customer if we advised the arrival time in advance.
2. Our company can reserve hotel for customer or provide information of hotels if we advised the arrival time in advance.

18.How about malfunction?

1.Customer should provide us the problems and pictures, our engineer will make solutions for customer according to malfunction?
2.Our company will provide explode view with detailed explanation to ensure that customer can understand the whole operation procedure well.

19.If your company will send any accessories for free?

Our company will deliver some rapid wear accessories with machine for reserve.

20.If your company can provide picture and video with high definition?

Our company can provide picture and video with high definition of different kinds of machine as required.

21.How long will it take for the goods to get to the port of destination?

The arrival time is different from different port, generally is one month by sea and 3-6 days by air. Please open our webpage of "order check" & "the newest information" for more information.

22.Can your company provide the origin B/L or copy?

We will provide the origin B/L or copy to customer as they required.

23.Can your company provide quotation on FOB or CIF basis?

Our company can provide quotation on FOB or CIF basis as customer required.

24.Can your company provide descriptions and instructions in different languages?

Generally the instructions and descriptions of product are in English. We can provide them in other language if need.
Our company will provide information in English. We can also provide instructions and descriptions in other language as customer required.

25.Are the images of machines in English?

Generally images in machine are English.

26.Can customer change music in dancing machine at their will?

Not so far, because music in the dancing machine is synchronous with induction of machine. We must change program to change music.